Return Policy

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms and Conditions.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

We reserve the right to decline any return request. All lotions, topicals, CHABA, etc. may not be returned. All sales are final for any topical product we sell.

Returns for any apparel or bedding product is at our discretion. Please email us at orders@seattlemassagepro.com If we find you are eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

Shipping

To initiate a return, please email us at orders@seattlemassagepro.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 2818 E Madison St, Seattle, WA, 98112.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.