Contact Us Today

Location

2711 East Madison St, ste#201
Seattle, WA 98112


Call

p: (206) 909-2994
f: (206) 922-2053


Hours

Tuesday & Wednesday: 9:30am-8:30pm
Friday: 1pm-8:30pm
Saturday: 10am-6:30pm


Email

amber@seattlemassagepro.com

FAQ

Appointments can be made online, from the Genbook scheduling app for iPhone or Android devices, by emailing amber@seattlemassagepro.com, or over the phone at (206) 909-2994. Using the app or going online are the best and quickest ways to ensure you get the time you want. Online appointments need to be made with 24 hours notice, so please call or text if you’d like to check on availability for a last-minute appointment.

Cancellations need to be made 24 hours in advance of the scheduled appointment. You can do so online from the Genbook scheduling page or app, or by emailing, calling, or texting. Please contact right away if you need to cancel an appointment.

If it can be rescheduled within the same week, there will not be a fee. If it’s cancelled with less than 24 hours notice, a last-minute cancellation fee of 50% the cost of the appointment is charged. If you no-show, the full amount will be charged. Note that within the same week means Saturday appointments cancelled same-day may be subject to a fee since there aren’t any more days left in the week to reschedule. This is due to the popularity of and much higher demand for Saturday appointments. With notice, time can be utilized for other purposes that is still helpful to the business. Without any notice, time is completely wasted, so please give notice if you need to cancel and save yourself 50% of the fee and be courteous to the therapist and other clients who may be on a waitlist to get in. Special circumstances will be taken into consideration at the discretion of the therapist if you feel you do not deserve the fee for reasons beyond your control (such as emergencies).

Yes, just have your parent sign the minor consent form before the first appointment. All forms will be available to fill out online and paperless through Patient Portal, and a link to sign in and fill out the forms will be sent after scheduling. Parents are allowed to accompany you in the massage room but not required.

Yes, for the time being, with a doctor’s referral, but not all. Currently Seattle Massage Pro is in-network with most health insurances except Premera and Regence, which may refund part of your payment if out-of-network benefits are part of your plan. Auto accident (PIP) and worker’s comp (LNI) is also accepted.

Yes, all insurance-billed massages need to have a doctor’s referral, even if the plan tells you they do not. Insurance will not pay for any service that was not proved medically necessary by a doctor, who is qualified to choose a diagnosis code needed for billing.

As of January 1st, 2018, I will no longer be billing private insurance. Automobile accidents will still be accepted if the client has PIP coverage AND an attorney. If you need an attorney, I have several that specialize in personal injury claims that I can refer you to before taking your appointment. Workplace injuries (LNI/worker’s comp) will also still be accepted.
There are several reasons for this change.
1. The increased demands of paperwork and criteria for private insurance companies now takes up much more time than it’s worth.
2. The reimbursement rates for most private insurances has decreased to no longer being sustainable to accept.
3. It’s a constant battle, on the phone and in documentation, just to prove that they should pay for services I provide. I just don’t have the time that it takes to fight a system that is designed to sabotage my business.
4. I will be changing business structures and my EIN will be different, resulting in needing to reapply for network status and a gap in network participation until they process the paperwork, which could take anywhere from 1 day to 6 months. Being that I will be at the whim of the insurance company’s and their speed of processing, it’s best to put my network status on hold in the meantime, until the transition is complete.
5. Finally, I simply hate doing it. It’s a lot of extra work for less money, and it’s meticulous and mind-numbing and exhausting and it makes me dislike my job. I want to get back to enjoying what I do and focusing on the quality massage and customer experience.

Reserving with a credit card insures payment in case of a no-show, minimizes the chance of you forgetting your appointment, and also offers security to the therapist.

Please arrive on time for your appointment. The schedule is tight so the session will not be able to be extended if you are late and you are still responsible to pay for the time you reserved. All forms will be filled out online through the Patient Portal paperless system before your first appointment. You will be emailed a link to the Patient Portal online forms prior to your first appointment.

It’s up to you. At all times a drape will be used to cover the body. Only areas of the body being worked on will be uncovered. You may undress to your comfort level under the sheet and know that you will not be exposed inappropriately for any reason.

Seattle Massage Pro follows standard HIPAA practices. Seattle Massage Pro promises to never share your contact or personal information with any third parties. Medical records will be kept private and secure unless requested by you or a court of law. Your phone number and email address are only collected as a way for us to contact you. Any information discussing scheduling details of a specific appointment will be emailed via a HIPAA-compliant email. Before your first appointment, a HIPAA policy form must be signed acknowledging you understand any privacy risks involved with emailing from an insecure email account or texting on a device, if you choose to communicate in with either of those methods.

Payment can be in the form of cash, check, or credit/debit card, including Health Savings Accounts and Flexible Spending Account debit cards. If you forgot your wallet or are paying for someone else, the card used to make the reservation can be charged if you choose. Apple Pay is also available if you have that set up on your iPhone.